(855) 256-9253

I placed an order to buy/sell stock. How can I change/cancel it?

Log in to your account and scroll down to the pending orders table below the stock boxes. Click the Cancel button for the specific buy or sell order you would like to cancel. Next, click Cancel Order to confirm the cancel.

Buy orders placed before 11 am ET may be canceled up until 11 am ET and those placed before 2 pm ET, may be canceled up until 2 pm ET. Sell orders placed before 2 pm ET may be canceled up until 2 pm ET. Even though your order will not be placed, if funds have already been requested from the checking account, they will still come into your LOYAL3 account as cash. Any funds that come into your LOYAL3 account can be used to make purchases, but they will be put on a 5 business day hold before they can be withdrawn.